When Bad Data Happens to Good People
"Oh, the tangled webs we weave when first we fail to ensure integrity..."
For this week’s piece, I want to keep it real. I’m going to tell you a story of how a seemingly simple data glitch can cascade into a Kafkaesque nightmare. A real ‘it happened to me’ event.
This is the story of my ongoing saga with Chill Insurance and Liberty Insurance, a drama rife with data quality mishaps, automated decision-making fails, and a house left uninsured. Maybe Kafkaesque is a little strong, but it really has been a royal pain in the hole, and cost me days of stress and angst. Buckle up, it's going to be a ride.
A Policy Lost in Digital Limbo
Our story opens on a cold November morning. A few weeks ago, after a pretty substantial rain, I discovered not one, but two roof leaks. Such is the state of living in Ireland, in an old house that had been renovated by dodgy cowboys in 2020. Dutifully, I called a roofer. And then I called my insurance broke…
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